The final photo is the reply I received on May 13th after calling, leaving a voicemail, and then another message via form on Utopia's website. The first photo is what I'd requested and had to get done at a different salon after being provided absolutely unacceptable quality and customer service at **********************. I've attached photos below of the service I requested at the time of booking the appointment compared to the service I received. If I could rate this experience as a zero, I would. Ive also sent a review, sent an email, and called the salon within a week of receiving this service to get in touch with a manager, express my frustration, and request a refundall of which have yet to be acknowledged. I even had to book a manicure at a different salon to fix the one I received here. The manicure I ended up with was poorly shaped, had uneven edges, and angled too far upward, and cost me $50. I even acknowledged that there may have been a misunderstanding on my part, but I was made to feel so uncomfortable and unwelcome that I considered just walking out and cancelling the service entirely. When I stopped her, I received an aggressive reply, and then she argued that shed already told me she didnt have time to provide the service Id asked for. She even went so far as to try and provide a lesser service without asking me if thats what I wanted. Rather than doing some simple problem solving, her nail tech (who did not have an upcoming appointment) started her manicure right away, and my nail tech informed me upon arrival thatbecause I was running lateI couldnt get the manicure Id scheduled and asked for. I was running about 10 minutes late due to construction traffic, but asked my sister (who arrived 5 minutes early) to let the front desk know Id be there shortly. The website includes detailed descriptions of all the available services, as well as information about the salon's team of professionals and the high-quality products used in all treatments. If you have any questions, comments, or feedback, don't hesitate to reach out to the salon by calling (585) 750-3860.My sister and I booked a manicure at Utopia ********** 2 on Monday May 9th, 2022 to prepare for my maternity photo shoot and celebrate being 8 months pregnant. The salon is located at 1548 Buffalo Rd, in Rochester, and visitors are welcome to drop by in person to meet the team and take a tour of the facility before booking.įor more information about the services offered at Judy Guerra Styling at Utopia Salon, visit. Scheduling an appointment at Judy Guerra Styling at Utopia Salon is easy and convenient. You can call the salon at (585) 750-3860, or use the online booking system on the salon's website. The salon places a strong emphasis on customer satisfaction and is always open to feedback and suggestions to ensure the best possible experience for each visit. In addition to providing a range of beauty services, Judy Guerra Styling at Utopia Salon is also a place where individuals can come alone or with friends to relax and engage in some self-care. Whether you are interested in waxing, a full-body massage, a facial, or any other service, the professionals at the salon will ensure that you are well taken care of. Offering a luxurious blend of beauty treatments and unparalleled customer service, Judy Guerra Styling at Utopia Salon is the perfect choice for women seeking a VIP experience.įrom the moment you step through the doors of Judy Guerra Styling at Utopia Salon, you will feel fabulous. With a reputation for providing top-notch beauty services in a warm and relaxing environment, the salon is committed to ensuring the highest level of satisfaction for every client. Located in NY, Judy Guerra Styling at Utopia Salon is a highly-regarded and well-known beauty salon that approaches beauty in a holistic manner.
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